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Answering your technical and operational questions and troubleshooting within an agreed timeline.
ALCEA at your service.
Societies depend on uninterrupted critical infrastructure.
The threats of both physical and cyberattacks keep growing. Not only does ALCEA offer you the security hardware and software you need, our sector specialists have the industry understanding to digitalize, customize, integrate, install, and maintain the security solution you need. And to train your people to make the most of it.
The availability of our services can vary based on your location. If you have any questions, please contact us.
Let us tailor your bespoke security solution.
Do you need advice and support to digitalize your security solution? Look no further. ALCEA’s sector specialists use their deep industry understanding and collaboration skills to plan, design and develop the digital (or physical) security solution that meets your needs. From surveys, analysis and identifying your specific needs to meeting them with a tailored new security system.
Always up-to-date security with ongoing support and maintenance.
Security solutions should always fulfill the requirements set out in the beginning. But that’s not enough. Critical infrastructure solutions demand expert management and ongoing support.
Ensure that your operations are uninterrupted and that you can focus on your operations. Let ALCEA’s sector specialists together with our partners give you the ongoing support, maintenance, advice and information you need. Keeping your security system up-to-date and up-to-speed. Resolving any issues rapidly. Adapting quickly to expansions and changes.
Proactive and reactive maintenance: Let’s maximize uptime and your satisfaction.
On-site and remote call-out package:
A defined annual number of visits to solve your issues such as ad hoc, troubleshooting, training or maintenance.
Preventive maintenance:
We conduct an on-site preventive check of your doors as well as the audit trail. Addressing your concerns and ensuring your satisfaction. You’ll receive a report that includes activities taken and possible areas of improvement.
On-site or off-site firmware and software upgrades:
We upgrade your devices to the latest versions. The upgrade complexity varies depending on the device’s current version.
Deployment of the software release on site according to a defined process. This includes training on how to install and manage the Alwin software.
On-site preventive device testing:
Review of all devices locally, including the door environment. Conducted on an annual or quarterly basis, depending on the site size.
Would you like to get more information? Contact us!
Installation that secures your peace of mind.
With ALCEA, you can rest assured knowing that we will handle all installations of hardware and software from physical delivery and the actual installation to configuration and testing.
Always being there for you is one of our core values. Our solutions have been designed for cost-efficient installation, and ALCEA’s sector specialists know how to plan and implement installations for your critical infrastructure industry.
Ensuring that your solution is quickly up and running as it should, saving you time and money, and securing your peace of mind.
Make the most of your investment with training.
Before you deploy your security solution, let us train your team on how to make the most of it. Avoiding downtime due to mishandling and ensuring a smooth workflow. Keeping your team up-to-date on the latest integrations and features. Make the most of your investment, let us show them the best way to operate the system.
Unsure what’s best for you? Contact us.
Explore the available solutions with your local partner or with your ALCEA representative. Check out our distribution map for more information or leave us a message.